FAQ / Return Policy
Return Policy
RETURNS + EXCHANGES
We hope you love everything you order from The Set Studio. Due to the nature of our beauty and personal care products, we’re unable to accept returns or exchanges on opened or used items.
Unopened Products
Unused, unopened products in their original packaging may be returned within 14 days of delivery. Items must be in their original condition and packaging to be eligible for a return.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Final Sale Items
For hygiene and safety reasons, opened or used cosmetics, lashes, under-eye patches, brushes, hair tools, clips, and other personal-use beauty products are final sale.
Sale, promotional, and clearance items are also final sale unless otherwise stated.
Damaged, Defective or Incorrect Orders
Something not right? We’ll take care of it.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@thesetstudio.co with your order number and clear photos of the item and packaging.
Once reviewed, we’ll work with you to make it right.
Return Approval
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Once an approved return is received and inspected, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Lost or Stolen Packages
The Set Studio is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If your tracking shows delivered but you cannot locate your package, please contact the carrier directly and reach out to us if you need assistance with information regarding your shipment.
Questions?
Email us at hello@thesetstudio.co and we’ll be happy to help.
SHIPPING + DELIVERY
We know you’re excited to get your Set Studio order into your kit. Our team carefully packs every order and works to get it on its way as quickly as possible.
Orders are processed and shipped within 3–4 business days after your order is placed.
Business days are Monday through Friday and do not include weekends or holidays.
During launches, restocks, sales, or other high-volume periods, processing times may be slightly longer. If we anticipate a significant delay, we’ll keep you updated.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Please allow time for your tracking information to update after receiving your shipping confirmation.
Shipping rates and available delivery options will be calculated and displayed at checkout.
Please note that processing time and carrier transit time are separate. Our 3–4 business day processing window refers to the time needed to prepare your order before it is handed over to the shipping carrier.
ADDRESS CHANGES
Please double-check your shipping address before completing your order.
If you notice an error after placing your order, contact us as soon as possible at hello@thesetstudio.co with your order number and correct address.
We’ll do our best to make the change, but we cannot guarantee address updates once an order has entered processing or has shipped.
LOST, DELAYED OR MISSING PACKAGES
Once an order has been transferred to the shipping carrier, delivery timing is outside of our direct control.
If your package appears delayed, please check your tracking information first for the most recent carrier update.
If tracking shows your package as delivered but you cannot locate it, check around your property, with household members or neighbors, and contact the shipping carrier for additional delivery information.
If you still need assistance, email us at hello@thesetstudio.co and we’ll help however we can.
DAMAGED ORDERS
If your order arrives damaged, please contact us within 7 days of delivery at hello@thesetstudio.co.
Include your order number along with clear photos of the damaged product and shipping packaging so we can review the issue and make it right.
QUESTIONS?
We’re happy to help.
THE SET STUDIO
Designed for the morning of. Worn through it all.
FAQ
WHEN WILL MY ORDER SHIP?
Orders are processed and shipped within 3–4 business days. Business days are Monday through Friday and exclude holidays.
You’ll receive an email with tracking information as soon as your order is on its way.
HOW DO I TRACK MY ORDER?
Once your order ships, we’ll send a shipping confirmation email containing your tracking information.
Tracking may take a little time to update after the carrier receives your package.
CAN I CHANGE MY SHIPPING ADDRESS?
If your order has not yet entered processing, we may be able to update your address.
Email hello@thesetstudio.co as soon as possible with your order number and the correct shipping information. We cannot guarantee changes after an order has begun processing or shipped.
CAN I CHANGE OR CANCEL MY ORDER?
We begin preparing orders quickly, so changes and cancellations are not guaranteed.
Contact us as soon as possible at hello@thesetstudio.co with your order number and we'll let you know if we're able to make the change.
WHAT IF MY ORDER ARRIVES DAMAGED?
We’ll make it right. 🤎
Contact us within 7 days of delivery at hello@thesetstudio.co and include your order number and photos of both the damaged item and shipping packaging.
DO YOU ACCEPT RETURNS?
Unused and unopened products in their original packaging may be eligible for return within 14 days of delivery.
For hygiene and safety reasons, opened or used beauty and personal-care products cannot be returned.
Please review our full Return Policy before starting a return.
ARE YOUR PRODUCTS JUST FOR PROFESSIONAL ARTISTS?
Not at all.
The Set Studio was created with bridal hair and makeup artists in mind, but many of our products are just as useful for brides and beauty lovers.
Whether you’re building your professional kit or getting ready for your own morning of, you’re welcome here.
WHAT ARE PREP // CAFFEINE-INFUSED HYDROGEL PATCHES FOR?
PREP was created to help hydrate, depuff and smooth the under-eye area before makeup application.
Each box contains 6 individually packaged pairs, making them easy to keep in an artist kit or use throughout wedding season.
HOW DO I USE THE PREP PATCHES?
Apply the patches to clean, dry skin underneath the eyes and leave them on for the amount of time indicated on the product packaging. Remove before beginning your makeup application.
For full instructions and ingredients, visit the PREP product page.
WHICH SHADE OF FINISH // THE GLOSS SHOULD I CHOOSE?
The Gloss collection was intentionally created around wearable bridal-inspired nude and pink tones.
Our launch shades are:
Veil
First Look
Vows
Stripped
Check each shade's product photos and description to find your favorite—or build your kit with all four.
CAN I PURCHASE THE SET STUDIO PRODUCTS FOR MY BRIDAL TEAM OR SALON?
We’d love to hear from professionals interested in purchasing for their team or carrying The Set Studio.
Send an inquiry through our Contact page and select Artist / Pro Inquiry.
DO YOU OFFER WHOLESALE?
Wholesale availability may be offered as The Set Studio grows.
If you’re a salon, bridal team, beauty retailer, or professional interested in carrying our products, submit an Artist / Pro Inquiry through our Contact page so we can keep your information on file.
HOW CAN I CONTACT THE SET STUDIO?
Email us anytime at hello@thesetstudio.co or use the form on our Contact page.
We typically respond within 1–2 business days, Monday–Friday.
Still have a question?
We’d love to hear from you.